Complaint Submission Terms and Conditions:

‍1. For individuals, the complaint submission period is 24 months from the day of product delivery. For legal entities, the basis is the manufacturer's warranty period.

2. During the complaint submission period, the Consumer has the right to receive free product repairs. If the damage is due to the manufacturer's fault, all material and manufacturing defects, and the costs of labor and spare parts will be covered.

3. The basis for submitting complaints is the document confirming the purchase.

4. Complaints do not include training in product use, adjustment, technical maintenance, cleaning, or restoration of the product's commercial appearance, or damage resulting from non-compliance with instructions.

5. The right to submit complaints does not apply to damage occurring during transportation after the product has been delivered to the buyer.

6. C&C does not rectify defects found during the complaint submission period if they are caused by:

• errors in the software installed on the device;

• results of normal wear and tear;

• results of improper use or technical maintenance (including if the device has been repaired or maintained by an unauthorized person);

• damage to, replacement, or removal of the device's or its part's serial number, safety markings, or labeling stickers;

• damage of which C&C informed the client prior to purchase of the device;

• external factors. External factors include (but are not limited to) thunderstorms, inappropriate electrical voltage and voltage fluctuations, moisture, liquids, mechanical damage, etc.;

• the product not working due to the owner's fault, improper use, non-compliance with usage instructions, or defects arising from careless storage, technical maintenance, or product overload.

7. To determine responsibility, C&C relies on the expertise (diagnosis) conducted by the manufacturer's authorized representative. If the expert assessment reveals that defects were caused by the factors mentioned above but equipment repair is possible, the Consumer has the chance to order paid repairs. Devices with damage caused by liquid/moisture and/or mechanical damage will henceforth be repaired only for a fee.

8. In cases where C&C is not responsible for rectifying discovered defects and if device repair is impossible, the expert assessment (diagnosis) must be paid for. The Consumer must also pay for the expert assessment if no defect is found during this assessment (diagnosis) and if the equipment meets the manufacturer's technical requirements.

9. The fee for the expert assessment is not payable by the client - an individual for the first six months from the date of purchase.

10. If the Consumer disagrees with C&C's decision, the Consumer must prove that:

• the device is defective (based on the expert's judgment);

• the defect or its cause existed at the time of delivery;

• C&C is responsible for this defect.

11. If C&C has issued a commercial warranty for the device, C&C will rectify defects according to the terms and conditions of the commercial warranty.

12. To utilize complaint submission rights, contact C&C stores at the addresses indicated on the purchase document, call our customer service phone +371 2 8030305 or write to the email shop_lv@cec.com, and you will receive instructions on how to proceed with this product.

13. In addition to the rights arising from complaint submission rights, the buyer also has other rights provided by the laws of the Republic of Latvia.